Patient Safety Program Professional Conduct Toolkit

The Agency for Healthcare Research Quality Patient Safety Network (AHRQ PSNet) now features a Professional Conduct Toolkit that is designed to help health care executives and administrators eliminate bullying and horizontal violence in order to improve patient safety.

The toolkit, which was developed by the US Department of Defense, Patient Safety Program, consists of four modules:

1. Professional Conduct, Teamwork and Patient Safety

2. Responding to Behaviors that Undermine Safe Patient Care

3. Supporting Engagement: The Role of Leaders and System Responses

4. High-Conflict Personalities, Mental Health Issues and Safety Considerations

This tool kit is available for download from the AHRQ PSNet website.

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